Recommendations In conclusion, the Creative Community for Digital Inclusion of Guimarães, in Portugal, and the Third Age University of the University of Wrocław and the Opieka i Troska Foundation, in Poland, aim to promote digital inclusion for vulnerable populations, particularly older adults. Their digital programmes focus on providing access to technology and digital literacy training, as well as to support and mentoring services. Additionally, the CCIDG project encourages youth volunteering and civic participation, while the Troska Foundation's over-the-phone consultations to support individuals and communities in achieving their goals using digital resources. The COVID-19 pandemic has highlighted the importance of digital education and access, making these programmes even more crucial in addressing the age-related digital exclusion and social isolation. Glossary Ageism – prejudice or discrimination on the grounds of a person's age. Digital technology – electronic tools, systems, devices, and resources that generate, store or process data. Well-known examples include social media, online games, multimedia, and mobile phones. Digital learning is any type of learning that uses technology. Digital literacy – competencies needed to live, learn, and work in a society where communication and access to information is increasing through digital technologies like internet platforms, social media, and mobile devices. Generational diversity – having a wide range of generations in a system, such as the workforce. This has become more frequent nowadays because people are retiring later. Perhaps for the first time, there are five generations in the workforce: Gen Z, Millennials, Gen X, Boomers, and Traditionalists. Each generation grew up in a radically different time, which shapes how they see the world. Digital exclusion – the inability of an individual to make an empowered and informed choice about their use or non-use of Information and Communication Technology (ICT)- based practices. Individuals from all sectors of society can be digitally excluded – not just
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