KEY AREA 3. GENERATIONAL DIVERSITY Introduction to generational diversity Modern life is linked with digital technology, but ageing can make it difficult for seniors to accept and use digital tools. This can lead to unfavourable views and prejudices about the technological aptitude of the elderly, as well as to products and services that are inaccessible to them. If ageism is not addressed, it leads to a widening of the generational digital divide, with older people unable to access essential services such as online banking or healthcare. Ageism is a type of discrimination that manifests itself in many ways, including negative attitudes, stereotypes, and laws or practices that target older people. Ageism in digital technology can make it difficult for seniors to enjoy the same opportunities and benefits as younger generations. The main causes of ageism regarding digital technologies are: ● a lack of knowledge and understanding of the obstacles that seniors encounter regarding digital technologies. ● a lack of emphasis on acquiring digital literacy skills by adult learners. ● the absence of intergenerational and inclusive digital resources for seniors. Creating age-inclusive digital goods and services, establishing intergenerational digital learning environments, and focusing on developing adult digital literacy are key solutions that should be put in place to address these issues. Designing age-friendly digital products and services is critical to ensuring that seniors can easily use digital devices and technologies. This implies that the requirements and abilities of older individuals must be considered when designing digital products and services, such as: ● the use of larger buttons and text. ● user-friendly interfaces. ● clear instructions. By making digital goods and services more accessible to seniors, we can help reduce barriers to the adoption and use of digital technology by them. Another important strategy for addressing ageism in digital technology is to create intergenerational digital learning environments. This involves developing areas where
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